FAQs
Frequently Asked Questions
Popular
Questions
Below, we have addressed some of the most common questions asked by clients while doing business with RENTWARE:
Do you rent to individuals as well as companies?
What documents are required to rent as an individual?
We would need your ID card (or Passport) and a Proof of Address (Rates Invoice or equivalent with your name on it).
What documents are required to rent as a company?
We would need your Company Registration Documents, Proof of Address and ID of the person representing your company.
What is the process in order to be able to rent equipment?
Apart from the documentation we require full payment in advance (rental and deposit) and signing of the Rental Schedule document.
What is the difference between renting and leasing?
Rental is short term in nature and is very flexible. A rental period can be extended at any time. Rentals are usually between 1 day and 6 months.
Leases are a fixed arrangement over either 24 or 36 months. Leases cannot be cancelled without paying a cancellation fee.
The cost of both rental and lease payments can be deducted from net profit saving you tax. Ownership of rental and leased equipment always rests with RENTWARE.
Will my data stay virus-free on the rented machine?
RENTWARE guards against viruses by installing updated Anti-Virus / Anti-Malware software. Each machine is clean installed on its return to our offices, so you get a machine that is virus free and ready for immediate use.
Will RENTWARE customize machines for my specific needs?
RENTWARE will go out of their way to provide you with the solution that you need to get the job done. If you require anything other than the standard specification, please contact us well in advance.
Are the machines insured?
INSURANCE ON RENTALS. Insurance is not included in the cost of rental. It is the client’s responsibility to insure all equipment for loss or accidental damage outside our premises. Please contact us for replacement values / make / model / serial numbers of the rental equipment that you will need to insure. In the event of stolen equipment, rental fees are charged until our equipment is returned to our offices or the replacement cost of the missing equipment is settled.
INSURANCE ON LEASES. It is the responsibility of the Lessee to insure all leased equipment against theft, fire, accidental and malicious damage while on their premises. If, however, your insurance does not cover the claim, you will be charged the replacement cost of all equipment in your possession. We would need proof of insurance for the duration of the lease. We are able to furnish you with replacement values / make / model / serial numbers of all equipment to be leased for insurance purposes.
What payment methods are available?
We accept payments by EFT (Funds need to be cleared before we can release equipment), Debit card (We have a card facility onsite - there is a 4% surcharge on all swipes). We do not accept Cash
Are you a VAT vendor?
Yes, we are. All pricing on our website does not include VAT. We will provide you with a Tax Invoice with our and your VAT number on it.
Does RENTWARE deliver?
Yes, RENTWARE will deliver to our established clients. There is a nominal delivery fee depending on the distance from our offices and the amount of equipment. Regret that we do not deliver on orders of less than R3000.
Is the equipment insured?
Insurance is not included in the cost of rental. It is the client’s responsibility to insure all equipment for loss or accidental damage outside our premises. Please contact us for replacement values and serial numbers of the items that you will need to insure. Rental is charged until our equipment is returned to our offices or the replacement cost of the missing equipment is settled.
What are the criteria for leasing?
We only lease to companies that have been in business for 5 years and that have a proven financial track record. Regret that we don’t lease to individuals. We require a minimum order of 10 units to proceed.
Why would my company lease as opposed to buying outright?
As soon as you take ownership of equipment that you have bought (or financed) it is reflected in your books as an asset. After 3 years this asset has depreciated until it has no value.
Leasing the equipment means that you never take ownership of the equipment – you are paying for its use – a legitimate business expense. The cost of lease payments can be deducted from net profit saving you tax.
Leasing equipment means you are able to conserve your capital for running your business, instead of tying it up in expensive assets.
A Lease provides you with a fixed direct cost per month, making it easier to budget for computer expenses.
Do you provide cloning services?
Yes we do. This would benefit clients that require a large number of machines to be exactly the same. Our client is welcome to personalise our standard image by loading any software, training material, settings, wallpaper and altering the look / feel, etc. We can then create an image of that machine and replicate any number of identical machines.
What Operating System is loaded on the machines?
All machines are loaded by default with Microsoft Windows 10 Professional 64-bit. (Please contact us if you require a different Operating System)
Where does RENTWARE operate?
Although we offer rentals to individuals and businesses nationally, it is not always practical or financially viable to freight fragile equipment (desktops) nationally. We offer leases exclusively to businesses operating in Cape Town and the surrounding areas. Our technical support is limited to the below suburbs (Cape Town.)
These areas include the following suburbs:
| Athlone Bantry Bay Belhar Bellville Bergvliet Bishopscourt Bloubergstrand Bo-Kaap Bonteheuwel Bothasig Camps Bay Claremont Clifton Clovelly Constantia Crawford De Waterkant |
Devil’s Peak Diep River Durbanville Edgemead Epping Facreton Fish Hoek Fresnaye Gardens Glencairn Goodwood Grassy Park Green Point Higgovale Hout Bay Kalk Bay Kenilworth |
Kenridge Kensington Kommetjie Langa Lansdowne Llandudno Lotus River Maitland Milnerton Mitchell’s Plain Monte Vista Mouille Point Mowbray Muizenberg Newlands Noordhoek Observatory |
Ocean View Oranjezicht Ottery Panorama Parklands Parow Philippi Pinelands Plumstead Retreat Rondebosch Rosebank Salt River Scarborough Sea Point Simon’s Town Somerset West |
St James Strand Sun Valley Sunnydale Tableview Tamboerskloof Thornton Three Anchor Bay Tokai University Estate Vredehoek Walmer Estate Welgemoed Wetton Woodstock Wynberg Zonnebloem |
If your business could benefit from our computer rental service, but your suburb is not in this list, please contact us. Providing our service standards are not going to be compromised, we are certainly prepared to go the extra mile…
How far in advance do I need to book my computers?
We usually need 24 hours notice to test and clean equipment and schedule delivery. Please give RENTWARE as much warning as possible for bigger orders. We will always try our best to accommodate you in an emergency.
What happens in the case of a hardware or software problem?
RENTWARE tests all equipment before it is dispatched. In the unlikely event of a hardware or software problem, we keep sufficient stock to replace your rental equipment immediately.
Can I install additional hardware components?
No, all cases belonging to RENTWARE are sealed to prevent the loss of components. Our technicians are available to install any additional components you may require.
What are your rental terms?
RENTWARE requires payment of the rental amount in advance as well as a deposit that is refundable on the safe return of our equipment.
How do your rates work?
RENTWARE offers daily, weekly, monthly and annual rates to suit the needs and budget of all our clients. Rates are discounted for longer rental periods. Payment for Rentals is in advance. Our terms are strictly C O D. Hardware will only be allocated once payment has been received. Leased equipment is billed in advance by debit order.
How do I go about ordering equipment for rental?
Can I use my own Sim card in a rental device?
No, RENTWARE supplies Sim cards preloaded with the amount of data you require. Please see our data bundle costs. We can add Data bundles remotely.
Can I load any additional software on the machines?
Yes, all machines are supplied as standard workstations with basic software, but you are welcome to install any specialist software you may need. In the event of a swap-out, we would replace your machine with an identical standard machine. This would require you to re-install your own applications. We cannot be held accountable for any loss of data.
How long does it take to receive my deposit refund?
Once the returned equipment has been inspected, your deposit refund will be processed on the same day. However, the time it takes for the funds to appear in your account may vary depending on your financial institution.
Will a technician be available to help me?
RENTWARE offers full onsite IT support services billed at reasonable rates. Support is close at hand to setup equipment, load applications, and connect machines to a network or to the Internet if required.
What should I do if a machine is stolen or damaged while in my possession?
Please report the theft of any equipment to the Police (within 24 hours) and Rentware as soon as possible after the event. Submit your claim to your insurance company as quickly as possible to minimize the additional rental that will need to pay. Report any damages directly to us.
What is the minimum amount of time that I can rent for?
RENTWARE’s minimum rental period is 1 day.
What are my responsibilities after placing my order?
Make sure that there are sufficient 220v AC Power and data plugs for all the computers. Check that any required Internet connectivity is organised well before the time with RENTWARE or your ISP. There should also be sufficient desk space to accommodate all the rented equipment. Guard against theft by ensuring the area where the machines are kept is secure.
Will you network my machines or add machines to my existing network?
RENTWARE keeps a good supply of both wireless/wired connectivity devices, fly leads, etc and will gladly accommodate you. All IT support services are billed separately.
Can I use my own toner cartridges in a rented printer?
No, printers come supplied with toners and are rented on a cost per page basis with a minimum usage amount. Please check your page count at the beginning of your rental as this will determine your number of pages printed.
What software is loaded on the machines?
All machines are loaded by default with either: Microsoft Windows 10 Professional 64-bit or Windows 11 (Please contact us if you require a different Operating System) We are able to load additional application software at no charge such as:
-
- OpenOffice.org
- WinZip – File compression
- Adobe Acrobat – .pdf Document Reader
- VLC Media Player
- Microsoft Security Essentials AV
- Chrome, Firefox, Internet Explorer and MS Edge browsers
- There is an additional charge for all versions of Microsoft Office (Word, Excel, Outlook, Access, Publisher, PowerPoint)
Is my information safe?
Yes, it is. Any data left on returned equipment is treated as confidential. All machines are formatted and software is re-installed so that there is no trace of your personal information.
How does the rental period work?
You’re welcome to collect your equipment from 15h00 on the day before your rental begins, and return it by 09h00 on the day after your rental ends – at no additional cost.
Please note: Once your rental period has been confirmed and your rental is in progress, our system doesn’t allow it to be changed to a different duration.
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